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    How to build a successful e-learning product in 2020?

    The Complete IT Outsourcing Playbook

    E-learning market growth

    COVID-19 has caused the edtech sector to develop leaps and bounds with the e-learning industry projected to reach 375 billion by 2026

    When schools and universities were closed for lockdown, e-learning tools and platforms had become the only way for learners and teachers to continue with education. However, the crisis was only a catalyst for this change as the industry was flourishing years previously. 

    For example, Coursera, one of the leading e-learning solutions, founded in 2012, received a Series D round of $64 million back in 2017. In 2019, the platform started to offer healthcare courses and 2 masters degrees and was joined by John Hopkins University, Columbia University, Imperial College London and more. 

    Worth over $1billion, these days Coursera is a perfect example of an e-learning success story made years before COVID-19 as it has urged both learners and teachers to use e-learning platforms more often.

    With the fast-paced growth of the e-learning industry, competition will grow as well. What was enough a decade ago for an e-learning business to grow, is no longer sufficient in 2020 with e-learning companies offering better solutions using cutting-edge technology.

    In this article we will cover the latest technology trends in e-learning and how to find a tech partner able to introduce an innovative product to the market fast.

    Lee Taal, Founder & CEO at ChatterHigh

    The future of education could be remote, blended, or back to the way it was in the classroom.  Regardless of the environment, for supplemental curriculum, schools will need to find ways to quickly interface with the vast repertoire of information that already exists on authority websites, in a way that engages students and provides educators with useful assessment of learning. 

    ChatterHigh is a specialist in motivating teens to explore post-secondary, career and labour market websites and curating their interests. Used in career development classes for years, COVID-19 resulted in pivots to become a platform to allow for rapid development of learning modules on any topic, using a unique ‘seek and find’ gamified activity, and to provide parents with a ‘home-version’ of their original activity to help teens uncertain about their options for life after high school. 

    The pivots are not just expanding our application in K-12 (e.g. Florida Dept of Education recently approved the use of our site to deliver their mandatory 5 hours of mental health education), but now as an agile e-learning platform we have applications in higher education, government and corporate professional development.

    E-learning startups

    We are witnessing the third wave of e-learning where personalization and scalability of education are the key points that edtech startups should focus on now.

    According to Crunchbase, there are over 4500 e-learning startups as of May 2020, including all sorts of online education varying from simple language applications to course marketplaces.

    A decade ago publishing video, pdf and audio materials on an online platform was enough to be called an e-learning startup. In 2020, with thousands of applications and course marketplaces competing with each other, much more is required to stand out and outcompete other businesses in the domain of virtual education.

    How can technology help your elearning business perform better in 2020?

    Daniel Farkas, Co-founder and CEO at DROPS

    A decade ago, we were just beginning to scratch the surface of the ways we can use technology to connect with others, share information, and learn new things. Today, e-learning is more accessible than ever before thanks to technological innovations and social media.

    To me, a successful e-learning company doesn’t just present educational content electronically but goes the extra mile to make the experience immersive, effective, and enjoyable.

    This belief is part of what led me to create language learning platform, Drops, with my friend and co-founder, Mark Szulyovszky. 

    We built Drops as a game from the ground up, combining swipe-only interaction, spaced repetition, and visual mnemonics with game theory to teach languages in a way that is fun, accessible, and engages multiple areas of the brain at once.

    Language learners increase their focus and effectively memorize key vocabulary all within a quick and fun word game.

    By associating simple-but-beautiful illustrations with every word, we make language learning a very accessible and visually pleasing experience.


    Technology trends in e-learning

    1. Personalized learning path

    In 2020 the e-learning industry will give learners more personalization, flexibility and independence to decide on their learning process. Learners have to choose how they consume a course, what form of assessment they want to take and how fast they complete it. With many different learning styles, e-learning platforms have to provide learners with a choice of multimedia content for a user to pick the one they prefer.

    Collecting information and understanding how learners use the platform is necessary to tailor the course to the individual needs of users, making many different outcomes of the elearning experience possible. Technology extensions will help track interactions of your users with the platform, project their next steps and, as a result, build more accurate course recommendations.

    Justin Brown, Founder at Ideapod

    In the short-term, the online education platforms that provide a collaborative learning experience in the form of video conferencing will differentiate themselves from their competitors.

    We see a common criticism of online e-learning with regards to the challenges in providing the same kind of collaborative experience that students get from in-person learning (such as universities).

    The online learning platforms that can incorporate video conferencing around topics and themes, bringing students and instructors into a collaborative environment, will be most competitive in the future.

    2. Online collaborative learning

    The power of the group – exchange of ideas, feedback and creating discourse during the learning process – is now possible online. Peer-to-peer learning is a strong tool integrating a social aspect and is an indispensable element to transfer traditional learning into a digital form.

    By interacting with learning content together and engaging in discourse, students can have more fun, learn faster and get much more out of every lesson by introducing more flexibility into the process of learning. By including facilitators – both real lecturers or just text tips – mediation of work in groups can now be possible online.

    3. Interactivity of materials

    Elearning is becoming more interactive with courses designed to engage a learner. One such  tool for achieving this goal are interactive videos. There are many ways your interactive video can help improve the efficiency of learning – for example, by using such elements as “click to reveal”, hotspots and by introducing inline checks, end video assessments or quizzes during and after the video. Branching pathways are also widely used in interactive videos. They lead to a different part of the video being triggered by a learner’s decision helping users practice in a safe environment.

    Nellie Wartoft, CEO, Tigerhall

    The advanced technologies we have at our disposal are extremely exciting because they help us to take learner’s experience to a different level. We’re already seeing artificial intelligence and machine learning helping us to understand user behaviour and suggest appropriate content for learners to consume next. 

    Data analytics will also continue to support learning providers in finding out pain points faced by learners, making it possible for us to develop solutions more efficiently and enhance learner’s experience. High mobile penetration rates will continue to be a mainstay for the unforeseeable future, which gives providers the chance to offer learning solutions at the fingertips of learners. The potential of this industry is truly limitless.

    The pandemic has definitely pushed many corporations to digitalise their training sessions and webinars. We’re happy to have Fortune 500 companies and other forward-thinking organisations partner with us even before the lockdown and circuit breaker measures took place.

    What we offer are engaging and action-packed digital experiences with Tigerhall’s Thinkfluencers  who are the thought leaders in our platform with decades of experience in a certain industry. Our main focus for the future is to really enhance our learner’s experience and continue developing Tigerhall to give them the solutions they need to succeed.

    For instance, the team is currently close to integrating Live Streams, which will allow users to interact with our Thinkfluencers in real-time. We are also implementing Growth Trails, which will give users a sense of continuation and achievement as they navigate along customised learning paths.

    4. Voice interfaces

    Learners can use voice commands to verbalize Google search with voice interfaces. In this way they can easily access any information they need – for example, for word translations when keeping focus on the main task. Teachers, on the other hand, can provide voice feedback to their learners. The effectiveness of such feedback is three times higher among learners compared to text feedback

    5. Virtual reality

    Learners using online learning solutions don’t have access to real life examples – e.g. exhibitions or museums that traditional classes would normally provide. With virtual reality, learners are able to see objects from different perspectives and get a better understanding of their functioning. With VR users are able to achieve a more immersive experience of the presented information.

    6. User-generated content (UGC)

    User-generated content has been on the rise for some time in the e-learning industry and has not lost its importance. By building an extension helping users share their learning materials and exchange knowledge will turn your e-learning platform into a social learning platform. UGC engages users and enables them to share so-called informal learning practices – the material they have learned in real-case scenarios, not just theoretical knowledge.

    7. Gamification

    As 80% of learners claim to be more productive with a game element in e-learning. The right gamification design can help engage learners better in the learning process, increase course completion rate and recall. When designing your gamification process consider including the aspect of competition, collaboration and feedback.

    The examples of technological innovation in elearning mentioned above require multifaceted skills, knowledge of different tech stack, and most importantly, experience in implementing similar solutions in the past. Moreover, competing elearning companies can have more time, capital and human resources to launch a product or new features faster than your team. 

    Developing new technologically advanced extensions of your elearning product with an in-house team, in most cases, will be difficult. That is where you will need to look for a remote tech partner who will complement your team’s skills contributing with experience.

    Jacob Hallman, Co-Founder at StudyGate

    Students have been looking for homework help online for years. But as schools around the world closed their doors, COVID-19 increased the relevance of such a service. The result is more students online than ever before, confirming what I suspected for a long time: above all else, the Internet is for answers.

    At StudyGate, students use our service to double check their homework and get an expert perspective. Our competitive advantage is our no bullshit approach to answers and targeted recruiting of subject matter experts. We offer a safe space that guarantees timeliness and accuracy.

    How to choose a tech partner for an e-learning startup?

    Let’s drill into the most crucial aspects that are worth paying attention to when choosing a tech partner.

    1. Strong focus on your technology

    Check out if a software agency has had a previous track record working with the technology you want to use. Understand what their strong technological points are and how seasoned they are in the domain in which you need their expertise.

    2. Track record in e-learning 

    When choosing a team to work on the development of your e-learning product, find out if they already have a track record of work with similar products to yours. This means they have learnt a bit more about the e-learning market before, have more experience solving similar e-learning challenges to yours and possibly have a better understanding of your target persona.

    3. Project management processes

    Your remote team of developers should have previous experience with managing multiple projects remotely in the past. They should have processes in place that facilitate the exchange of information with your team and coordinate work so that you have a full understanding of what stage the project is on.

    4. Excellent communication

    Learn what way they communicate remotely, what tools they are using to facilitate communication and how they report project progress. Ask them what online meetings they usually hold with their clients and how often. Processes and tools of your tech partner should help you stay on the same page, even if this is your first remote software development experiment. 

    5. Check their reputation

    You will be surprised, but reading online reviews won’t guarantee you choosing a partner with a spotless reputation. If you go on Clutch, a review service for B2B services, or just read the company reviews on Google you can never have certainty the reviews show the full truth. As an insider within the tech industry, I know tech agencies convince their clients to write only 5-star reviews, otherwise, not write at all and share only positive feedback. Instead of reading reviews, you should reach out to companies that have worked with an agency before and ask for honest feedback. 


    To sum up, the e-learning industry will be growing, so will the competition. To provide learners and teachers with a better e-learning experience you need to utilize cutting-edge technology and trends. To introduce technology faster than competing businesses outsourcing can be the most optimal solution, also in terms of working with more experienced teams of developers that have expertise in the technology your team has not yet handled.


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    Victor Purolnik

    Victor Purolnik

    Founder of Trustshoring

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